Repair guidance

Not at fault repairs

A guided repair process for customers involved in an accident they believe was not their fault.

01

Start with the vehicle and claim details

Prepare a repair estimate and supply the relevant information to your insurer for consideration.

02

Approval before repair

Insurer communication and approval may be required before repair work commences.

03

Keep the wording factual

Entitlements vary by policy and circumstances. Check with your insurer or adviser about what applies to your claim.